Thank you so very much for the wonderful home you’ve created for us and thank you for making the whole process so seamless and stress free.
We spent a long time looking at various display homes and talking to what seemed like process driven, box ticking operations who are only interested in getting a signature and turning it around as quickly as possible.
It was comforting to have a recommendation from both someone who was building with you at the time plus someone who’d previously completed the process and from the first meeting with Trent it was a clear that your service and offering was far superior to what the rest of the industry had to offer. Trent’s patience and can do attitude during the initial consultations and design phase was very refreshing and instilled confidence from the outset.
This was our first experience with building a home and there were a few instances where Peta and I were concerned that something may have been overlooked or unfinished and didn’t look right and although we questioned things initially it became clear that you always had everything covered which gave us the confidence that you would finish absolutely everything off to your usual high standard, which obviously ended up being the case.
You must be so very proud of the company and product that you’ve created over the years. All of your trades are clearly the best of the best, they were all very pleasant to work with and so client focussed ensuring that the end result is what it is. From talking to them it was always the same message, they love working for you and appreciate the fact that unlike other companies you give them sufficient time, quality materials and direction in order to complete a job that they’re proud of as opposed to just hitting a timeframe, this is evident by the longs tenors that they’ve all been with you. With all big bodies of work there are always some small hiccups along the way but the way you and your team resolved these was very impressive, honest and fair.
We would like to say a very special thank you to Sharyn. It was unbelievable how organized and efficient she was through the entire process and nothing was ever too much trouble. Peta and I were terrible at making decisions and although Sharyn was most probably pulling her hair out having to deal with us every day she was always so pleasant, professional and relaxed. We thought we appreciated how hard the job was at the time but now we’re having to try and organise a few jobs ourselves it just seems like a nightmare.
We rarely recommend services etc to people due to the worry that they aren‘t as impressed but it would give me great pleasure to recommend your services to anyone in the future.